Privacy Policy

1. Information We Collect

The information we collect depends on how you interact with our website and services.

2. How We Use Your Information

We may use information to:

• Respond to inquiries and project requests
• Prepare proposals, estimates, and service recommendations
• Deliver contracted services
• Communicate about active projects
• Provide customer and technical support
• Manage business relationships
• Improve our website and services
• Analyze website performance and usage
• Maintain website security
• Prevent misuse, fraud, or unauthorized activity
• Maintain appropriate business and financial records
• Send service-related communications
• Send marketing communications where permitted or where you have chosen to receive them
• Meet legal, regulatory, or contractual obligations

We do not collect personal information simply for the purpose of accumulating data.

3. Legal Basis for Processing

Where applicable privacy laws require a legal basis, we may process personal information because:

• You have given consent
• Processing is necessary to respond to your request
• Processing is necessary to perform a contract
• Processing is required to meet a legal obligation
• We have a legitimate business interest that does not override your privacy rights

Where processing relies on consent, you may withdraw that consent where applicable.

4. Project and Client Information

When working with us, you may provide access to websites, applications, hosting environments, analytics platforms, APIs, CRM systems, advertising accounts, or other business tools.

We use this access only as reasonably necessary to perform the agreed services.

Clients remain responsible for ensuring they have the right to provide any personal information, credentials, content, or third-party data supplied to us for a project.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support:

• Essential website functionality
• Security
• Website preferences
• Analytics
• Performance measurement
• Marketing attribution
• Advertising, where applicable

Some cookies may be placed by third-party services used on our website. Where required, non-essential cookies should be activated only after appropriate consent has been obtained.

You can also control cookies through your browser settings, although disabling certain cookies may affect website functionality.

6. Analytics and Marketing Tools

We may use analytics, advertising, or measurement services to understand website activity and improve our marketing.

These services may process information such as device data, page visits, referral information, interactions, and advertising identifiers. The exact tools used may change as our website and marketing systems evolve.

Where required by applicable law, appropriate consent controls will be provided before non-essential tracking technologies are activated.

7. How We Share Information

We may share information only when reasonably necessary with parties such as:

• Hosting and cloud infrastructure providers
• Email and communication platforms
• Analytics providers
• CRM and project-management platforms
• Payment service providers
• Marketing and advertising platforms
• Security and monitoring providers
• Professional advisers
• Contractors or specialists working on an authorized project
• Government authorities when legally required

Service providers should receive only the information reasonably necessary to perform their role.

We may also disclose information when required to comply with law, protect our rights, investigate misuse, or protect the security of our users and systems.

8. Third-Party Services

Our projects and website may use third-party platforms such as hosting providers, payment processors, analytics services, advertising networks, cloud services, APIs, or software tools.

Those providers operate under their own privacy policies and data-processing practices. We encourage you to review the privacy terms of third-party services you choose to use.

9. International Data Transfers

Some service providers, infrastructure platforms, clients, or team members may operate in different countries. As a result, information may be processed or stored outside the country where it was originally collected.

Where applicable law requires safeguards for international transfers, appropriate contractual, organizational, or technical measures should be used.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Responding to inquiries
• Completing projects
• Providing ongoing support
• Maintaining business records
• Resolving disputes
• Meeting contractual obligations
• Satisfying legal, accounting, or regulatory requirements

Retention periods may vary depending on the type of information and the relationship involved. When information is no longer reasonably required, it may be deleted, anonymized, or securely archived where appropriate.

11. Data Security

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the service, these measures may include access controls, secure authentication, encrypted connections, backups, system updates, and restricted access to project resources.

No internet-based service or storage system can guarantee absolute security. Users should also take appropriate steps to protect their accounts, devices, and credentials.

12. Your Privacy Rights

Depending on where you live and which privacy laws apply, you may have rights relating to your personal information, including the ability to:

• Request access to your information
• Request correction of inaccurate information
• Request deletion of certain information
• Object to certain processing
• Request restrictions on processing
• Request a portable copy of certain information
• Withdraw consent where processing depends on consent
• Opt out of certain marketing communications
• Exercise other privacy choices provided under applicable law

Some rights are subject to legal exceptions and may not apply in every situation. To submit a privacy request, contact us using the details provided below. We may need to verify your identity before processing certain requests.

13. Marketing Communications

If you receive marketing communications from us, you can unsubscribe using the option included in the message or by contacting us.

Service-related communications concerning an active project, account, security matter, or contractual relationship may still be sent when necessary.

14. Children's Privacy

Our website and professional services are intended for businesses and individuals able to engage in professional or commercial services.

We do not intentionally design our services to collect personal information from children where parental or guardian consent would be legally required. If you believe information relating to a child has been provided improperly, please contact us so the situation can be reviewed.

15. External Links

Our website may contain links to third-party websites or services. We do not control the privacy practices, security, or content of those external services. Visiting an external website is subject to that provider's own terms and privacy policies.

16. Business Changes

If Netperl is involved in a merger, acquisition, restructuring, financing, or transfer of business assets, relevant information may be transferred as part of that transaction where legally permitted.

Any receiving organization would remain responsible for handling personal information in accordance with applicable obligations.

17. Changes to This Privacy Policy

We may update this Privacy Policy as our website, services, technology, or legal obligations evolve.

When material changes are made, the updated version will be published on this page with a revised “Last Updated” date.